Customer Care
Refund & Return Policy
Every order is covered by our 30-day money-back guarantee. Here’s how refunds, replacements, and damaged orders work.
30-Day Money-Back Guarantee
If you’re not happy with your tallow for any reason within 30 days of delivery, we’ll make it right with a full refund or a replacement.
To request help, contact us at: contact@leroysrockymountain.com
Refunds
You may request a full refund or replacement for any reason within 30 days of delivery. Common reasons include:
- You received a damaged item
- You received the wrong product
- Your order was lost in transit and confirmed by the carrier
Refunds are processed back to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 30 days of delivery at: contact@leroysrockymountain.com
Include:
- Your order number
- Photos of the product and packaging
We will make it right as quickly as possible.
Chargebacks
If you experience any issue with your order, please contact us directly at: contact@leroysrockymountain.com
We are committed to resolving any issue quickly and fairly.
Initiating a chargeback without first contacting us may delay resolution and impact your eligibility for a refund or replacement.
Processing Time
Refund requests are typically reviewed within 1–3 business days.
Questions?
For any questions or issues, contact us at: contact@leroysrockymountain.com